AI in the Aftermarket: Distraction or Disruptor? | Industrility x ASG Webinar

AI is creating new possibilities across the industrial aftermarket, but turning that potential into measurable business value remains a challenge for many OEMs. Where is AI delivering value today, and what should service leaders be prioritising now? In this joint webinar from the Advanced Services Group (ASG) and Industrility, three speakers share a frank discussion on what is working in practice, where organisations are getting stuck, and what it takes to move from experimentation to lasting business value. Speakers: Andreas Schroeder, Digital Lead, Advanced Services Group Achint Varia, Co-Founder and CRO, Industrility Lasse Eriksson, VP Service, Elematic What you will learn: Why data silos, not missing data, are the biggest barrier to AI in the aftermarket How to build value from an imperfect, evolving installed base The "inaction tax" of waiting for perfect data How to escape pilot purgatory and work toward a clear North Star How to build an Excel-defensible business case for AI platforms Why servitization and advanced services stall, and where AI fits How AI agents are reshaping parts quoting, service and B2B buying Chapters: 0:00 Welcome and audience poll 6:30 Lasse Eriksson on AI in service at Elematic 9:58 Andreas Schroeder on servitization 11:59 Achint Varia on Industrility 16:09 Data silos and asset-centric data 18:52 Working with an evolving installed base 22:03 The inaction tax of chasing perfect data 25:27 Keeping pace with technology and pilot purgatory 29:42 Measuring the value of an AI platform partnership 34:07 Why advanced services stall at scale 38:13 Leadership, risk and big bets on new business models 41:32 AI as a disruptor: who takes your aftermarket business 46:03 Key takeaways Learn more: Industrility: https://industrility.com Advanced Services Group: https://www.advancedservicesgroup.co.uk #AIinAftermarket #Servitization #IndustrialOEM