Sample Paper | ITIL® Foundation Bridge (version 5) | AXELOS | PeopleCert 1WorldTraining.com

To enroll in full version of ITIL® Foundation Bridge (version 5) Course or Take your PeopleCert Axelos Exam, please visit https://www.1worldtraining.com/book/i... ITIL® Foundation Bridge (Version 5) is intended for candidates who have successfully achieved the ITIL 4 Foundation certification (or any ITIL 4 higher level certification except Cloud and Sustainability) and wish to transition to ITIL Foundation (Version 5). This bridge syllabus focuses exclusively on the new, changed, and expanded concepts introduced in Version 5 and does not reassess topics that remain unchanged from ITIL 4 Foundation. ITIL® Foundation Bridge (Version 5) introduces candidates to the key concepts of digital product and service management not addressed in ITIL 4 Foundation and establishes a common language for effective practice across organizations. It provides an overview of the ITIL (Version 5) framework, including updates and additions to core models, and fundamental concepts, and explains how these elements are used to create, deliver, and continually improve products and services. ITIL Foundation Bridge (Version 5) enables candidates to build on their ITIL 4 knowledge and understand how value can be co-created through the effective management of products and services. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity. The ITIL® Foundation Bridge (Version 5) exam assesses whether the candidate can demonstrate sufficient recall and understanding of the ITIL (Version 5) Framework, as described in the syllabus below, to be awarded the ITIL Foundation (Version 5) certification, which serves as a prerequisite for ITIL (Version 5) higher-level qualifications. Exam Overview Material allowed None This is a closed book exam. The ITIL Foundation (Version 5) Official Book should be used for study, but is NOT permitted to be used in the exam. Exam duration 30 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, that is 38 minutes in total. Number of marks 20 marks There are 20 questions, each worth 1 mark. There is no negative marking. Pass mark 13 marks Candidates will need to get 13 questions correct (65%) to pass the exam. Bloom’s Level (BL) BL 1 and 2 Bloom’s level indicates the type of thinking needed to answer the question. For Bloom’s level 1 questions, candidates need to recall information about the ITIL framework. For Bloom’s 2 questions, candidates need to show understanding of these concepts. Question types Standard, Negative, Missing word(s), and List The questions are all multiple choice. Standard questions have a stem and four answer options. Negative questions are standard questions in which the stem is negatively worded. For Missing word(s) questions, there is a sentence with a word (or more words) missing and candidates select the missing word(s) from four options. For List questions, there is a list of four statements, and candidates select two correct statements from the list. ITIL Foundation (version 5) syllabus Module 1: Key ITIL Terms and Definitions Product and Service Management Service Offerings Value Co-Creation Service Relationships Module 2: ITIL Four Dimensions of Product and Service Management Introduction to the ITIL Four Dimensions of Product and Service Management Internal and External Factors Module 3: ITIL Product and Service Lifecycle Introduction to ITIL Product and Service Lifecycle Purpose and Scope of Lifecycle Activities Module 4: ITIL Value System Components of the ITIL Value System ITIL Guiding Principles Governance Value Chain Management Practices ITIL Continual Improvement Model Module 5: Value Stream Identification, Mapping and Management Key Concepts of Value Streams Mapping and Management Purpose of Value Stream Mapping Module 6: ITIL and Artificial Intelligence Introduction to Artificial Intelligence ITIL AI Governance Module 7: ITIL and Other Frameworks ITIL and DevOps ITIL and PRINCE2 Exam Specification: Category Weighting % 1. Key ITIL terms and definitions 30.0% 2. The ITIL Four Dimensions of Product and Service Management 10.0% 3. The ITIL Product and Service Lifecycle 25.0% 4. The ITIL Value System 20.0% 5. Value stream identification, mapping, and management 10.0% 6. ITIL and AI 0.0% – 5.0% 7. ITIL and other frameworks 0.0% – 5.0% Total 100.0%