How to Transfer AI Calls to a Human with Persistence

“Can I speak to a human?” Your AI voice agent should know how to handle that request. This video previews how to build an AI voice agent in Persistence and configure it to transfer calls to a human representative. Using a customer-support example, it covers creating an agent with plain-language instructions, refining its behaviour, collecting caller information, and testing a live call transfer. Build an AI voice agent using natural language Start by describing what you want your AI agent to do. In this demonstration, the agent is designed to help customers with order-status and order-tracking questions, with the option to connect them to a live person. Using Persistence’s Composer, you can give instructions in plain language and update the agent’s behaviour as you build. The walkthrough explores how to define the agent’s role, adjust its greeting, and keep its responses friendly, concise, and relevant to the customer’s request. Configure call transfers to a human AI-powered customer support needs a clear path to human assistance. When a caller asks to speak with a person, the agent needs instructions for recognising that request and transferring the call to the configured destination. The demonstration covers setting up the call-transfer tool, specifying the destination phone number, and defining when the AI agent should initiate the handoff. It also includes a live test showing the caller requesting a human and the transfer triggering an incoming call on the destination phone. What the walkthrough covers: • Creating a customer-support AI voice agent • Using natural-language prompts to configure agent behaviour • Refining the agent’s opening greeting and conversation instructions • Configuring information extraction for caller details such as name, email address, and order number • Choosing a voice for the agent • Setting up a transfer destination for human assistance • Publishing the agent and testing its behaviour • Requesting a human representative during a live conversation • Demonstrating the transfer to another phone number AI voice agents and human support A voice AI agent can be designed to handle the first part of a customer conversation, gather relevant details, and offer a route to human assistance. This example focuses on building and testing that workflow—from the initial agent instructions to the caller’s request for a live representative. If you’re exploring how to build an AI calling agent, configure AI-to-human call transfers, or create a voice-based customer-support workflow, this preview shows the setup and handoff process in action with Persistence. Subscribe for more tutorials on AI voice agents, conversational AI, customer-support automation, and building with Persistence:    / @persistence_ai   #Persistence #VoiceAI #AIAgents #CallTransfer #ConversationalAI