GLO Featured: Dr Nejib Ben Khedher, Emirates Skywards and Jeffrey Goh, GLO on Loyalty in 2035

00:00–00:20 Introduction 00:20–02:15 Who will be your customer in 2035 — a human, an AI agent or a hybrid? 02:15–04:46 Who will be the Head of Loyalty in 2035 — a CEO, financial expert, data scientist or marketer? 04:46–06:05 Do we still need a Head of Loyalty in 2035?