Avoid an Us Versus Them Mentality

An “us versus them” mentality can quietly divide a workplace, especially when teams operate in different locations or departments. What begins as frustration or competition can turn into poor communication, missed deadlines, and inconsistent customer service. So how do you get everyone working together again? In this episode of Creating Disney Magic, Lee Cockerell,r etired Executive Vice President of Walt Disney World, responds to a listener whose business is struggling with tension between two locations. Lee explains why these divisions rarely disappear without leadership getting involved and how clear expectations can change the way employees treat one another. He discusses ways to keep teams connected across locations and why taking time to understand employees is especially important when expanding a business. In this episode, you will learn: Why an “us versus them” mentality develops between teams How leaders can address divisive behavior before it becomes part of the culture Why consistent customer service depends on internal cooperation How pre-shift meetings and recorded messages keep teams aligned What to prioritize when bringing a new location into your organization 🎧 Listen and subscribe to Creating Disney Magic 🌐 Visit leecockerell.com for leadership insights 📩 Subscribe to Main Street Leader at mainstreetleader.com 📘 Explore books and resources at CockerellAcademy.com