Two Matts Make It Right: The EQ Hack for Blue-Collar Technicians

How do you train highly technical blue-collar workers to actually connect with your customers? In this episode, Matt Haney sits down with Matthew Todd, an agricultural engineer turned HVAC owner and EOS Implementer. Matthew shares how he scaled his trade business from 17 to 75 employees, transitioning nearly half of his workforce to find the right people for the right seats. He breaks down his brilliant training trick for developing EQ in technical fields and how LMA builds a true accountability engine. If you want to stop micromanaging and build a self-sustaining team, tune in. In this episode, you'll learn: • Why a small residential service line is the ultimate training ground for technician EQ • Why accountability is a natural outcome of great leadership rather than a mere expectation • How Matthew transitioned 35 employees to get the right people in the right seats • Why you should never, ever go out and drink to cope with a major business loss • How the 3-strike rule helps underperforming employees pull their own rip cords CHAPTERS: 00:00 Welcome 00:58 Farm Life as Entrepreneurship 04:46 From Ag Engineer to HVAC Owner 07:17 Discovering EOS and Turning It Around 11:28 Industry Fit and Marketing Touchpoints 19:49 Lead With Strengths 21:03 Scorecards Over Swirl 21:43 Rolling EOS Downfield 25:18 Three Strikes People Calls 29:50 LMA Accountability Engine 33:06 Mentor Wisdom On Loss 35:14 Closing Thanks And Outro Connect with Matthew Todd on LinkedIn:   / matthewdeantodd-eos-certified-implementer   #operations #eos #fractionalcoo #entrepreneur #podcast