You decide what the AI answers: Guestway AI Center walkthrough

Automating guest replies shouldn't mean losing control over what your guests receive. With Guestway's AI Center, Auto-Pilot only answers what you allow, when you allow it, and only after you've tested it. Your team stops typing "What's the Wi-Fi code?" ten times a day and stays fully in charge of every reply. How you stay in control: Testing mode: Auto-Pilot replies arrive as drafts in your inbox. Nothing reaches a guest until you approve it. You choose the topics: switch message categories on one by one, only when you're confident in the answers. Response delay: set how long Auto-Pilot waits, so a colleague who's already replying can step in first. Property-level scope: give each building or unit its own knowledge and its own Auto-Pilot settings. Playground: ask a guest question and see exactly what Auto-Pilot would reply before it goes live. Gaps and conflicts flagged: when knowledge is missing or contradicts itself, the AI Center flags it for review. It doesn't guess. Auto-Pilot answers from what your team teaches it: saved replies, guidebooks, internal docs and the Q&As it finds in your own guest conversations. The more you add, the more you can safely switch on. See how Auto-Pilot would work with your properties. Book a free demo: https://guestway.io/book-a-demo/?utm_... Chapters 0:00 Why we built the AI Center 0:37 Teaching Auto-Pilot your knowledge 1:07 Turning team replies into Q&As 1:39 Knowledge gaps and conflicts 1:47 Testing replies in the Playground 3:14 Auto-Pilot controls: testing mode, delay and categories 4:06 Book a demo Guestway is the operations platform for hotels, aparthotels and property managers. It brings guest communication, automation and operations together on top of your PMS. Keeping Hospitality Effortless. More about the AI Center: https://guestway.io/solutions/ai-cent... #Guestway #HospitalityTech #HotelOperations #GuestCommunication #ServicedApartments