01 · Make the emails and timing yours | JourneyFuse

Make your JourneyFuse automation emails sound like you, and understand exactly which trips your changes affect. In this walkthrough, we personalize a pre-trip checklist in the Horizon demo agency, edit the subject and message, preview it with Alex’s cruise, and change its reusable timing. Then we open Alex’s trip to see the controls for a one-trip scheduling exception. You will learn: • The difference between a personal automation and personal email wording • When to use Customize for my clients instead of editing the agency original • How merge fields keep client, trip and advisor details reusable • Which controls save automatically and when to click Save my email • How to preview actual trip details and recognize sample-value warnings • How reusable timing differs from a manually scheduled trip email • Where to find Pause, Reschedule, Edit for every trip and Skip this email This lesson uses fictional training records. No client email is sent during the walkthrough. Automations series: 00 — How Automations work and assigning them to a trip 01 — Make the emails and timing yours 02 — Client care between trips 03 — Lead and proposal follow-ups 04 — Payment reminders and your daily review Explore JourneyFuse: https://journeyfuse.com Help and documentation: https://journeyfuse.com/kb/email-comm... Chapters 00:00 Personalize an automation 01:09 Personal email wording 01:52 Edit the message 03:10 Preview real trip details 03:55 Change reusable timing 04:41 Check an existing trip 05:53 Adjust one trip only