Dental Customer Service Training (Phones, Check-In & First Impressions)

If you want to improve dental phone calls and front desk customer service, this training will walk you through exactly what your team should be doing. In this webinar, we break down patient experience from the very first phone call through check-in — and the small details that determine whether patients trust your office or never come back. Customer service in dentistry is more than being friendly. It’s about preparation, attention to detail, and creating a seamless experience from the very first interaction. In Part One of Customer Service on Steroids, you’ll learn: • How to answer dental phone calls the right way • How to build connection quickly using patient names • How to avoid common front desk mistakes • How tone of voice impacts patient trust • How to properly greet patients when they walk in • How to handle paperwork and check-in without frustration • How small details impact reviews and patient retention 0:00 Customer service is more than being “nice” 5:40 How details impact patient experience 8:30 Phone calls set the tone 14:00 Building connection & empathy on the phone 20:30 Tone of voice and communication 25:30 Key phone call takeaways 26:00 Greeting patients the right way 30:00 First impressions & check-in experience 35:00 Handling paperwork without frustration 41:00 Being prepared vs blaming patients 47:00 Office environment & patient perception 👉 Get team resources & training:   / shop   👉 Listen to the Managing Dental Drama podcast: https://managingdentaldramapodcast.bu... 👀Watch Part 2 Customer Service on Steroids:   / free-webinar-on-153359362