S6 EP1 Why AI Fails When You Start With The Tool

AI for dental practices: start with the problem, not the tool In this episode, Gry Stene, a human intelligence strategist, author and advisor, discusses how dental practices can make practical use of AI and automation by starting with the problem they need to solve. Drawing on nearly 40 years of experience in software and digital health, Gry explores opportunities to reduce administration, support patient communication and improve workflows. The conversation covers AI scribes, meeting minutes, stock control, recall systems and social media, with an emphasis on protecting patient information, checking AI output and maintaining human connection. Gry also explains why documented procedures and team input provide an essential foundation before introducing new technology. Timestamp: 01:02 Why AI should start with the business problem, not the tool 02:35 Gry’s technology background and human-first approach 03:40 AI scribes: improving notes while staying present with patients 06:43 Why human review, privacy and accuracy checks are essential 09:07 An easy way to begin: identify the work that consumes too much time 09:23 Practical early wins, including meeting summaries and action points 10:42 Reducing the administrative load of stock and compliance 11:28 Using AI to support practice marketing and clearer positioning 14:02 Recall systems, patient follow-up and retention 14:59 Getting more value from the systems a practice already has 15:58 Building playbooks and documenting workflows before automating 18:01 Closing thoughts and where to connect with Gry Takeaways Define the practice problem before choosing an AI tool. Ask your team which tasks create delays, frustration or unnecessary work. AI scribes can support more focused patient interactions, but clinicians still need to review the documentation. Understand how a tool handles sensitive patient information before introducing it. Check AI output for errors, omissions and invented information. Start with manageable administrative tasks, such as meeting minutes and follow-up actions. Review the automation available in your existing practice software before purchasing additional tools. Keep personal communication where patients need reassurance, explanation or support. Identify what makes your practice different to strengthen your marketing and patient communication. Document procedures, responsibilities and review requirements so the team uses technology consistently. Learn more about Gry Stene: Website: https://grystene.rocks/ Facebook:   / gry.stene   Instagram: @‌grystene LinkedIn:   / grystene   ------------------------------------------------------------------------------------ Take Your Practice to the Next Level: Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks! Get your Profitability Score – Low, Medium, or High Identify inefficiencies that may be costing you money BONUS: Free copy of The Ultimate Guide to Practice Management https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a FREE 30-minute virtual coffee chat: https://tinyurl.com/alignedbcvirtualc... Connect with me: https://linktr.ee/alignedbusinesscons... Email: michelle@alignedbusinessconsulting.com.au Enjoying the Podcast? Subscribe for More! Subscribe to my YouTube Channel for expert dental business insights!    / @michellepritchard-alignedb9302   #DentalPodcast #AIinDentistry #DentalPracticeGrowth #DentalReception #PatientExperience #DentalTechnology #VoiceAI #PracticeEfficiency #DentalBusiness #HealthcareAI #BeyondChairside #AlignedBCPodcast #AlignedBusinessConsulting #MichellesView #GryStene