CX in the Public Sector Series Episode 3: Nazila Esmaeili, Executive Director @ MedStar Georgetown

Nazila's career has been at the nexus of Hospital Administration, Patient Experience (PX), and Social Work where she uses these different skills to drive impactful results and experiences at MedStar Georgetown University Hospital. In this interview, we explore the critical importance of PX measurement, patient-centered design, and process improvement and how they impact the bottom line of a successful healthcare system.