047 Records Management by Design: Navigating the Digital Shift with Jenny Lynn

How do you transition a massive government entity from legacy EDRMS systems to a modern, collaborative Microsoft 365 environment? Today’s guest, Jenny Lynn, is at the forefront of this digital shift for the Northern Ireland Civil Service. With a deep background in data protection and information rights, Jenny explains how she is building a "records management without even knowing" experience for staff. Key Timestamps: 0:00 - Introduction to Jenny Lynn & her new role at NICS 2:30 - Moving from reactive operations to proactive strategy 4:40 - Navigating the tension between FOI and Privacy (SARs) 7:30 - Preserving the "Why": Digital records as historical evidence 10:15 - Breaking legacy habits: Meeting staff where they are 13:30 - The most high-risk stage of the information life cycle 18:00 - Data Protection by Design: Convincing project managers 22:30 - Why we shouldn't automate human interactions in FOI If you enjoyed this video, please like, subscribe, and hit the notification bell for more insights into the world of information management! #RecordsManagement #M365 #DigitalTransformation #CivilService #DataProtection #InformationGovernance This was held by Leadership Through Data who provide training courses and consultancy services for the areas of information management, governance and privacy. Need some training or help with your information management? Visit https://leadershipthroughdata.com/