How customer success can drive revenue with Franca-Sofia Fehrenbach

Customer success ain't just about hugs and high-fives. It's a revenue-generating machine when done right. But how the heck do you actually drive growth from the CS function? At the Customer Success Festival London, we caught up with Franca-Sofia Fehrenbach, Head of Customer Success at PlanRadar, for an in-depth chat on turning customer love into cold hard cash. She reveals her top tactics for structuring CS teams, processes, and incentives to maximize upsells. We dive into how sales, marketing, and success need to be joined at the hip to truly drive account expansion. Franca-Sofia also shares the critical metrics that predict revenue, how to scale success as you grow, and even her take on 2024's biggest CS challenge. Hit play for a masterclass in customer success-led growth from one of the best in the biz. Did the energy and excitement of this live podcast recording make you want to experience one of our Customer Success Festivals for yourself? Check out our full 2024 events calendar and find a location that works for you: https://bit.ly/42R3QRf Don’t hesitate to keep in touch! See what we’re up to via our social channels: ► LinkedIn: https://bit.ly/4bdIkKc ► Slack: https://bit.ly/3HxiEdO ► Twitter: https://bit.ly/3HAVnI6 ► Facebook: https://bit.ly/4beWiv6 Like this video? Be sure to like, comment, and share with other CSMs and CS leaders in your network!