Mission Success: What Professional Presence Means in Multifamily | Pamela Eyring and Laura Valean

In this episode of Mission Success: Women in Multifamily, MHN Executive Editor Laura Valean speaks with Pamela Eyring, president & owner of The Protocol School of Washington (‪@TheProtocolSchool‬), about the people skills that can make a real difference in multifamily careers. They discuss professional presence, confident communication, networking, accountability, intergenerational collaboration and how leaders can help the next generation turn technical expertise into stronger workplace performance. Listen to the full episode for practical ideas from an etiquette and communication expert! Here's what Eyring and Valean talk about: (1:23) Why “soft skills” are really “power skills” in multifamily (2:43) The gap between technical preparation and workplace readiness (5:57) The “everything speaks” principle (9:06) Professional presence for women in multifamily (15:45) Communication habits that can strengthen or undermine credibility (18:29) Managing intergenerational differences in the workplace (22:34) How leaders can bridge generational communication gaps (24:38) Networking as relationship-building rather than self-promotion (28:50) Formal training vs. mentorship and coaching (31:24) Giving feedback without bias (33:14) Habits women can build early to strengthen leadership presence #MHN #TheLeaseUp #MissionSuccess