VBS #126 - Managing the Manager: What Happens When the Owner Isn’t There?

Every restaurant owner expects their General Manager to keep the operation running smoothly—but what really happens when the owner isn't there? This episode uncovers the myths, misconceptions, and hidden realities of the GM's role, exploring why good intentions don't always translate into consistent performance. Learn how successful operators create systems of accountability that build trust, measure results, and empower managers without constant oversight or micromanagement. Whether you own one restaurant or several, you'll discover practical strategies to improve leadership, strengthen operations, and ensure your business performs consistently—even when you're not watching. Panel: Chef Michael Anthony Chef Stephen Yen Fred Klashman Larry Sashin Listen on spotify https://open.spotify.com/episode/2VH1... ⏱ CHAPTERS 0:08 - And today…managing the managers. 2:19 - How do you…at the same time 2:42 - By keeping the notion…own careers 3:24 - Every day…working hard 4:44 - I try to…ability to impact 6:18 - I think communication is huge 6:36 - I think communication…expectations 7:32 - to answer the question…in person 7:45 - The way I like to manage…through it 📖 More VBS episodes: https://totalfood.com/vbs/ 📬 Subscribe to TFS: https://totalfood.com/subscribe/ ▶ Previous — VBS #127 - Alexandra Mortati on Marketing, Family Business and Women in Pizza    • VBS #127 - Alexandra Mortati on Marketing,...   👉 Subscribe for weekly foodservice industry roundtables:    / @tfs-video   Connect with Total Food Service: Web: https://totalfood.com LinkedIn:   / total-food-service   Instagram:   / totalfoodservice   X: https://x.com/TFS_TotalFood