2020 Man Lions City LE [ZF Ecolife 6AP1700B]

I've got mixed opinions regarding this particular bus. Very harsh gearchanges, no matter how nicely It's being driven, and when at last the TopOdyn decides to let the engine rev, it sounds and feels like the engine would fall a apart. They are equipped with kickdown, but no driver use it, unfortunately. I will say, that they really do not need the kickdown, as the engine delivers an impressive amount of torque, in which they climb really steep hills and manages to slowly accelerate, while keeping the engine revolutions low. The seats are something you would find in an 18th century church, and the suspension is likevise?