How to Build Multi-Agent Orchestration in Salesforce Agentforce?

What happens when a customer asks for multiple things in a single conversation? In this Salesforce Agentforce demo, we show how multi-agent orchestration can route different tasks to specialized AI agents while keeping the customer experience within a single conversation. The demo covers a real customer-service scenario involving roadside assistance, an insurance claim, and a general service inquiry. Behind the scenes, an Agentforce orchestrator coordinates the specialist agents and carries the relevant context between them. We also demonstrate: How an Agentforce orchestrator routes requests to specialized agents How customer verification works before accessing account information How context and intent travel between agents How deterministic logic controls the workflow sequence How LLM reasoning and deterministic logic work together How individual agents can be tested and debugged independently How Salesforce Actions and Flows support the automation behind the agents How a multi-agent architecture can be implemented without relying on extensive custom coding The result is a single customer-facing conversation powered by multiple specialized agents working behind the scenes. Watch the full demo to see how the orchestration works in practice. #Salesforce #Agentforce #AIAgents #MultiAgentOrchestration #SalesforceAI