Why We Misunderstand Each Other | Olga Albers on Personality & Communication

Why does your advice sometimes annoy the person you’re trying to help? And why does asking your child to clean their room turn into an argument? Executive manager and host Kristina joins PCM trainer and transformational coach Olga to talk about the Process Communication Model, its six personality types, and how differently people react to the same words. Kristina brings questions and experiences from managing teams and raising kids, while Olga shares examples from her training work and family life. The conversation covers stress, relationships, parenting and work—from asking for a pay rise to knowing when someone needs you to listen rather than solve their problem. You might recognise yourself—and a few people around you. 00:00 Introduction and Olga’s background 05:48 Coaching and communicating with intention 15:08 Understanding PCM and the six personality types 49:14 Psychological needs and why they matter 52:37 Empathy versus offering solutions 59:24 Stress, conflict and emotional reactions 1:11:53 Relationships and understanding your partner 1:19:24 Communication at work and managing teams 1:23:09 Parenting and understanding your child 1:31:12 Where to find Olga and learn more