Webinar | A Practical Look at AI CSRs w/ Hatch, Homepros, & Strongpoint

The term "AI CSR" is more popular than ever, but the real question in 2026 is: Where and how do they actually deliver results in day-to-day operations, and what does that look like at scale? Service businesses are moving past the hype and shifting toward AI CSRs that are practical, measurable, and tied directly to outcomes like higher set rates, reduced workload on CSR teams, and a smoother customer experience. In this live conversation, Rich Jordan (CEO of Strongpoint Services) joins Alec Stevanovski (founder of Homepros) and Tim Geisenheimer (CRO at Hatch) to share how Strongpoint is putting these principles into practice. They walk through how Strongpoint is moving toward an AI-first strategy, where 100% of inbound touchpoints are handled by AI CSRs before a seamless handoff to the team when needed. They cover: • Why consolidation matters (and what breaks when communication, data, and AI workflows live in different tools). • How AI-first call + message handling works (from triaging 60–70% non-lead volume to freeing humans for high-value conversations). • What AI-first, human-centered ops look like in practice (implementation, role shifts, and how leading teams measure success).