Rerelease: Why Not Shoot for the Moon? | Phil Manchester | Frontline UNSCRIPTED Ep. 1

"I hate the what-ifs in life. I just wanna set a goal, make the goal, and if it doesn't happen on my timeline, I'm not gonna give up." Throwing it back to a rerelease of the the very first episode of Frontline UNSCRIPTED - a series from Future of Field Service where host Sarah Nicastro steps away from the C-suite and hands the mic to the people doing the work. Phil Manchester is a Service Team Lead at AirTight, FaciliTech with over ten years of hands-on HVAC and facilities management experience. He started racing dirt bikes with his dad, took apart his mum's vacuum at age eight, and eventually found his way into a trade that gave him exactly what he was looking for: work that challenges your brain as much as your hands, variety every single day, and the genuine satisfaction of making someone's day better. In this inaugural episode, Sarah and Phil explore what frontline workers really need from leadership and what leaders often get wrong. In this conversation, Sarah and Phil cover: • Phil's path from dirt bikes and construction sites to HVAC and service team leadership • Why he chose a trade over a traditional career and why he'd choose it again • The transition from turning wrenches to leading nine technicians and what emotional intelligence has to do with it • Why one-size-fits-all leadership doesn't work and how Phil adapts his communication to each individual on his team • What younger technicians actually want: the "why" behind the work, and genuine connection • What experienced technicians value most: autonomy, fair pay, and being trusted to do their job • His philosophy on goal-setting: set the goal, miss the timeline, and double down instead of giving up • Why the variety and problem-solving in field service creates job satisfaction that office environments can't replicate • What happens when senior leadership visits the field and why it matters more than most executives realize • His advice to leaders who want to close the gap between the ivory tower and the frontline "If you put your mind to growing in this industry, you will. There's no doubt about it, and it's a very rewarding trade." 🌐 Visit us at futureoffieldservice.com 📩 Subscribe to The INSIDER: futureoffieldservice.com/the-insider