Medication counselling: what to say when you hand over a medicine (full session) | PPets Live

The full 49-minute training session: what to say when you hand over a medicine, and how to know it landed. The handover five, the two-minute Open, Ask, Tell, Check, Close conversation, teach-back instead of "do you understand?", three medicines worked through, the hard moments, and the three mistakes that undo most counselling. Chapters: 00:00 Part 1: Why counselling matters, and where your line is 08:48 Part 2: The handover five 14:28 Part 3: Open, Ask, Tell, Check, Close 32:38 Part 4: Three medicines, three different conversations 44:44 Part 5: The hard moments, the three mistakes, and Monday This is a skills session, not a clinical lecture. Anything that needs a clinical judgement goes to your pharmacist. Recorded live at a free PPets Live Saturday session on 24 October 2026. Presented by Daniel Dicker, Pharmacy Technician, PharmProfessionals Education and Training Specialists Ltd. Practise it on a patient who talks back: ppets.co.uk/pom Free PPets Live sessions, every other Saturday: ppets.co.uk/ppets-live PharmProfessionals Education and Training Specialists Ltd (PPets) Website: https://ppets.co.uk Level 3 Pharmacy Technician course: https://ppets.co.uk/level-3-pharmacy-... Level 2 Pharmacy Services Assistant course: https://ppets.co.uk/level-2-pharmacy-... Not in a pharmacy yet? Get Into Pharmacy: https://ppets.co.uk/get-into-pharmacy Qualified overseas? https://ppets.co.uk/overseas-qualified POM Counselling Trainer, inhaler scenarios free: https://ppets.co.uk/pom Free 15 minute call with Daniel: https://ppets.co.uk/ppets-connect How much is waiting costing you? https://ppets.co.uk/calculator Free PPets Live sessions, every other Saturday: https://ppets.co.uk/ppets-live