Why McDonald's UK Became So Depressing

Remember when a McDonald's trip meant 99p cheeseburgers, ball pits and change from a fiver? Those days are gone. In this investigation we uncover why so many long-time British customers are quietly walking away from the golden arches — from the cold grey "transit lounge" redesign and those grubby self-order touchscreens, to the hidden app markups, soaring franchise-driven prices, shrinking portions and the 24-hour drive-thru backlash brewing in South Bristol.