What's New in Pega Customer Service '24.2

In this conversation, Sean Callahan, Senior Manager of Product Marketing, and Matt Lake, Senior Director, Customer Service Horizontal, discuss the new features and updates in Pega Customer Service '24.2. They highlight the platform's advancements in self-service experiences, the integration of Knowledge Buddy with Conversational AI, and enhancements in email capabilities using Generative AI. #pega #customerservice See What's New in Pega '24.2: https://pe.ga/3YJ5PX9