Leading Waste & Recycling Maintenance at Biffa

Damien O'Neill, Group Head of Engineering (Maintenance) at Biffa, joins the Comparesoft Maintenance Management Podcast to unpack CMMS selection in the waste and recycling industry, across more than 100 sites and roughly £1bn of assets that keep the UK's recycling infrastructure running. Drawing on 12 years as a Royal Navy marine engineer and maintenance leadership roles at EMCOR, Doncasters and ATS, Damien explains why he is reviewing his CMMS while it still works, why the technician's experience is too often an afterthought in system selection, and why the data you feed a system matters more than the system itself. In this episode, Damien talks about: What CMMS selection looks like in waste and recycling maintenance Scaling a maintenance operation across 100+ sites through acquisition Why the right maintenance manager matters more than the data or the process The EOS meeting cadence and KPIs behind a national maintenance team Why proactive system review beats waiting for a CMMS to break Why the technician interface, not the database, is the real differentiator Building the "golden data set" before you move to a new CMMS Winning technician adoption with one system and one linear workflow Where AI genuinely helps in large-scale asset history and fault finding Making the case for maintenance investment to a cost-focused business 🔗 Listen and read more: https://comparesoft.com/cmms-software...