ServiceNow Showdown: Custom Coded Integration vs. Store Certified App

Your AI can't read documents it can't reach. Copilot, Now Assist, whichever model you've authorized — all of it depends on connecting ServiceNow workflows to the content in SharePoint, OneDrive, and Teams. There are two ways to build that bridge for AI and Documents in ServiceNow. In this event we'll put them side by side, live. Path 1: The custom build Azure app registration, permission scopes, OAuth configuration External data mapping and a user interface built from scratch 120+ hours of specialized developer time before first login You own maintenance through every platform upgrade, permanently Path 2: ServiceNow Store Certified Commercial Off-The-Shelf (COTS) Application Certified ServiceNow Store app — installed and configured, not coded Deployed in days Files stay put in SharePoint, OneDrive, and Teams with no duplication, no storage creep, and larger file capacity ServiceNow Certified Partner owns patches and version compliance