LocalGovMail deep dive

Help your customer services team spend less time sorting email ​David Bishop from Digital Journey Coach gives a practical look at LocalGov Mail, a community-focused project funded by Mid Sussex Council to help customer service teams reduce the time spent reading, understanding, and triaging resident emails. ​Rather than replacing people or decision-making, LocalGov Mail is designed to support teams with safe, transparent and configurable AI tools that help remove repetitive effort and free up time for higher-value work. David demonstrates the platform, share lessons learned from the project, and open up a discussion about how the wider LocalGov Drupal community could benefit from and contribute to its future direction. ​What's covered: A demonstration of LocalGov Mail's key features How councils can deploy the solution within their own secure Azure environment ​How AI is used transparently to support staff, not replace professional judgement The low-cost, scalable operating model compared to many alternative approaches Examples of the immediate efficiencies councils can start realising from day one Discussion, feedback and a look at the roadmap ahead Chapters 00:00 Introduction 01:21 The problem 03:35 What we needed 06:33 What is holding you back? 10:45 Practical challenges - what we found took time 13:23 Demonstration - let's see the assistant at work 34:35 What's next?