Episode 2: Reimagining Business Process Services

In this second episode of Sopra Steria Insights, Alison McHarg, Sopra Steria Marketing is joined by David Morris, Managing Director of Transformative Business Services at Sopra Steria, and Marc Hardwick, Senior Research Director at TechMarketView, to explore how Artificial Intelligence is redefining the future of Business Process Services (BPS). The discussion examines what successful business transformation looks like in the AI era, highlighting why organisations must start with clear business outcomes and a strong understanding of their operational context. David and Marc explore the critical role of data and digital foundations, and why organisations that invest early in data preparation are best positioned to unlock value from AI at scale. The conversation also considers what separates AI leaders from the rest: a clear vision for outcomes, a deep understanding of emerging technologies, and the ability to embed trust, governance and responsible AI practices into transformation programmes from the outset. Whether you're exploring AI, scaling existing initiatives, or rethinking service delivery, this episode offers valuable insights into the foundations required to create sustainable, AI-enabled business outcomes. For more information on Sopra Steria Lumina visit: https://www.soprasteria.co.uk/transfo... 00:08 Intro 00:42 Transformation vs adoption 07:03 Leadership and vision 10:10 Next generation BPS 16:07 Differentiators 17:09 Summary and Outre