How to Reduce Software Spend Using 5 Core Experience Pillars | Jon Blum

How do enterprise leaders cut software spend and eliminate operational complexity without compromising the customer experience? In this episode of the High Ticket AI Systems Podcast, Infinite Green co-founder Jon Blum joins host Jordan Lally to share how organizations can drive sustainable business value by aligning Customer Experience (CX) with Operational Execution. Jon breaks down how leading with curiosity and frontline listening helps organizations optimize existing technology, eliminate redundant software overlap, and build the operational horsepower needed to create lasting culture and purpose. 📌 KEY DISCUSSION HIGHLIGHTS: • How to reduce software spend and eliminate tech bloat using 5 core experience pillars. • Identifying real operational friction by listening directly to frontline call center interactions. • Why company culture and employee autonomy dictate the true speed of organizational change. • Moving away from bloated, multi-year strategy decks toward practical, high-value execution. • Why starting with small, fixed-bid initial assessments builds trust and long-term retention. ⏱️ CHAPTERS: 0:00 - Context on Infinite Green & Who We Serve 2:02 - The Two Types of Clients Hiring Management Consultants 4:00 - How Company Culture Dictates the Speed of Change 7:10 - Lessons from Best Buy Corporate on Building Frontline Culture 11:18 - Why Infinite Green Gives Every Team Member Account Authority 14:41 - How Leadership Mistakes Create Cross-Department Disconnects 18:17 - Identifying Operational Friction in Call Center Interactions 19:53 - Using 5 Experience Pillars to Reduce Tech Overlap 25:03 - The Shift to Small, Fixed-Bid Initial Engagements 28:36 - Transformational IT Projects & Working with Private Equity ABOUT JON BLUM & INFINITE GREEN: Jon Blum is the co-founder of Infinite Green, a modern consulting firm focused on driving sustainable business value by aligning Customer Experience with Operational Execution. Infinite Green provides enterprise and middle-market leaders with innovation, solutions using existing or new technologies, and the horsepower to create culture and purpose. 🔗 CONNECT WITH US: • Website: https://goinfinitegreen.com • Connect with Jon on LinkedIn:   / jonblum   • Explore Our Insights & Case Studies: https://goinfinitegreen.com/insights Special thanks to Jordan Lally and the High Ticket AI Systems Podcast team for hosting this conversation. Watch the original podcast here: https://highticketaisystems.com #OperationalExcellence #CustomerExperience #TechOptimization #CompanyCulture #InfiniteGreen #B2BConsulting