AI in Healthcare: What Technology Still Cannot Replace | Promila Kundliya

Industry Magnates Premier: Interview with Promila Kundliya, Executive Advisor – Growth, Operations, Expansions and Workforce Strategy with FaceTime with Leaders—A WDC Initiative. We are honored to premiere the "Industry Magnates" with our esteemed guest, Promila Kundliya. Explore leadership philosophy, ideas, and best practices that have propelled them in their professional and personal lives. Brief about Promila Kundliya: Promila Kundliya is a healthcare and corporate affairs leader with over 25 years of experience spanning healthcare diagnostics, business operations, administration, human resources, business development, stakeholder engagement and organisational strategy. She currently serves as Senior Vice President at Mahajan Imaging & Labs, a position she has held since January 2025, following approximately 13 years as General Manager – Corporate Affairs. In her current role, she contributes to strategic planning, business expansion, operational governance, branding, corporate affairs and institutional partnerships, working closely with senior leadership, healthcare institutions, consultants, corporates and government stakeholders. Previously, as Chief Executive Officer of S.K. Travels from 2004 to 2012, she managed large-scale operations, corporate client relationships, logistics and business growth across a fleet of more than 200 vehicles. Her earlier career included roles in administration at Indo-Fuji Elevators Pvt. Ltd. and Hi-Landers Pvt. Ltd., as well as event management at International Conference & Exhibition Services Pvt. Ltd. These experiences have strengthened her expertise in workforce management, resource optimisation, client servicing, vendor relationships, project execution and organisational effectiveness. She holds a Bachelor of Science degree from Delhi University and brings cross-sector experience across healthcare, diagnostics, corporate services, transportation, hospitality support, staffing and event management. Promila’s leadership philosophy centres on practical problem-solving, empathy, accountability, trust and the belief that effective leadership is defined by perspective rather than designation. She advocates tailored solutions to business challenges and believes that technological innovation, including artificial intelligence, must complement human judgement, ethical responsibility and patient trust in healthcare. Her experience in strategic leadership, corporate governance, business development, risk and compliance oversight, financial and commercial decision-making, transformation, crisis management and people leadership enables her to contribute meaningfully to board-level discussions on growth, organisational resilience and long-term sustainability. She has managed relationships with diverse stakeholders, including hospitals, healthcare professionals, corporate clients, vendors, institutional partners and government bodies, while supporting policy implementation, operational controls, process improvement, branding and strategic alliances. Her commitment to balancing commercial objectives with quality, transparency, responsible governance and patient-centred care reflects a holistic approach to organisational success. With strengths in strategy execution, operational excellence, human capital management, corporate affairs and stakeholder engagement, Promila brings a balanced, pragmatic and people-centric perspective to the boardroom, positioning her to support informed strategic decisions, strengthen governance and advance sustainable growth across healthcare, services and other stakeholder-driven organisations. Watch the exclusive interview where our esteemed guest shares views on: 00:00 Introduction [02:03] Promila Kundliya on What has remained constant throughout your diverse professional journey? [03:32] Promila Kundliya on How has healthcare changed your perspective on patient empathy and experience? [05:55] Promila Kundliya on Does diagnostic healthcare receive enough attention from Indian boards and policymakers? [08:07] Promila Kundliya on What is the diagnostic industry getting wrong about Indian patients? [10:20] Promila Kundliya on Is AI a partner or a threat to radiologists? [12:19] Rapid Fire round with Promila Kundliya [14:11] Promila Kundliya on How should diagnostic companies balance business growth with ethics and patient trust? [16:42] Promila Kundliya on What motivated you to join Directors’ Institute? #PromilaKundliya #FaceTimeWithLeaders #DirectorsInstitute #WorldCouncilOfDirectors #HealthcareLeadership #HealthcareManagement #DiagnosticHealthcare #HealthcareInnovation #ArtificialIntelligence #AIinHealthcare #CorporateGovernance #WomenInLeadership #PatientExperience #EthicalLeadership #BoardroomLeadership