Episode 1: Bridging the gaps emerging in a remote work environment

Irene Lefton, VP of Customer Success, MentorCloud, talks about remote work, its challenges, and how to make it more effective. We are kicking off Season 2 of The Launch Station with Irene Lefton, a seasoned CS leader who is currently the VP of Customer Success at MentorCloud. She acts as a CS advisor to many startups. She is consistently featured in the Top 25, Top 50 CS Leaders lists year after year and is also the co-chair of the CS Network. Irene is an expert on remote work and has been managing remote teams for the past 25+ years. In this episode, Irene talks about: Remote work, its challenges, and how to make it more effective Forming the human connection when working remotely Customer relations in the remote environment Hiring and onboarding employees in a remote setup … and more. Tune in!