Mark Fegley, VP and Team Manager at Gartner: Why New Technology Just Helps You Fail Faster

Spending millions on a new system might only help you fail faster. Mark Fegley, VP and Team Manager at Gartner, has watched it happen many times: a struggling operation buys new technology, hoping it will fix everything. But moving a broken process into a new system, Mark explains, only shows you sooner that it doesn’t work. On this episode of People Solve Problems, Mark joins Jamie Flinchbaugh to talk about curiosity, trust, and why understanding the problem matters more than ever in the age of AI. Key takeaways: -Understand roughly 80 percent of a problem before you start talking about solutions -Hire for curiosity: the best people know which questions to ask, not all the answers -Treat AI like any other improvement effort by starting with the problem, not the technology #leadershipdevelopment #strategicthinking #ProblemSolving #Leanleadership