MOM Patient Ambassador Training Video 2026

Welcome, Mission of Mercy Pittsburgh Patient Ambassadors! Thank you for volunteering your time to help patients receive care with respect and kindness. Watch this orientation before starting your assignment. You’ll learn: Key terms and treatment station names. The patient journey through the clinical floor. How to escort patients and complete handoffs. Why proposed treatment or destination changes return to Routing. What to do for restroom visits, interpreter support, emergencies, and breaks. How to identify leads and get assistance. The video includes simplified floor maps showing each step of the patient journey. For easier viewing, turn your phone sideways. Use headphones if available. After watching, see Sue for your station assignment and any questions. Thank you for helping every patient feel welcome and supported.