Dollars, Pennies

Refusing to pay a hygienist $50 an hour so you can do the cleaning yourself feels frugal, until you realize you just skipped a $1,000 crown prep to save it. This is how good owners quietly sabotage themselves: stepping over dollars to pick up pennies and calling it discipline. "What gets measured gets managed" is true, but measuring the wrong thing at all costs is how you end up 30 years in at $1.1 million, wondering what happened.