Knowledge Management in a Time of Rapid Change & Uncertainty | Cindy Hubert & Dr. Carla O'Dell, APQC

Dr. Carla O'Dell and Cindy Hubert of APQC joined us for a Deep Dive into the role of knowledge management during a time of change and uncertainty. We discussed approaches to aligning KM strategies to quickly changing business priorities, engaging and connecting employees through the Coronavirus pandemic, and peeked over the horizon into what knowledge management might look like in a post-pandemic world. Watch the complete session with Q&A at https://www.knowledge-architecture.co... Speaker Bios Considered one of the world's leading experts in using knowledge to drive productivity and competitiveness, Chairman Dr. Carla O'Dell leads the Board of Directors in its governance and oversight responsibilities for APQC. Often dubbed "a practical visionary," she plays a strong role in APQC's game-changing research daily. She works to inspire the next generation of ideas, research, and people so that APQC remains true to its mission: to research and embrace advances that make us more productive and enrich our work life. As an executive director of client solutions, Cindy Hubert brings both a strategic and pragmatic approach to designing solutions for APQC clients by bringing together all aspects of APQC's capabilities to solve real problems. Cindy supports both sales and delivery teams with her industry knowledge, valuable experience, and analytical skills to address APQC clients' most important challenges. #knowledgemanagement #AECknowledgemanagement #knowledgemanagementconference #AECindustry #knowledgearchitecture #kaconnect == Learn More == 🚀 Synthesis, AEC’s Knowledge + Learning Management platform: https://www.knowledge-architecture.co... 📬 Subscribe to Chris’s free Newsletter “Smarter By Design”:   / smarter-by-design-7324926965214302208   🔔 Like and subscribe to get the latest on AEC Knowledge Management. == Related Videos == See Synthesis in action with Intranet Tours:    • INTRANET TOUR | Launching Synthesis @ Snøh...   Get Started with Synthesis:    • S6 101: Structure and Organize Your Synthe...   == Timestamps == 00:00 What is KM and how does it help organizations achieve their goals? 09:28 What does the process of getting knowledge to flow look like? 10:55 For organizations that are new to knowledge management, what do they need to know? 14:50 What makes a good knowledge manager? 19:36 What's the relationship between KM and Process Management? 24:08 Is now a good time for organizations to start with KM? 28:48 What is critical knowledge? 32:50 What other opportunities are there for knowledge management in this time? 34:35 As you look at the horizon (where KM goes from here), what does APQC see? 41:08 How do you create space for coaching and mentoring without forcing it? 45:15 How do you make Knowledge Mapping an ongoing exercise? 49:55 How do you motivate experts who are overloaded with tasks to put time and energy to KM? 53:22 What's the difference between KM and Business Intelligence? Collaborative Notes: https://docs.google.com/document/d/16...