How a Business Should Handle Every Inbound Inquiries

A walkthrough of an inbound inquiry triage system for businesses that receive customer inquiries through their website. Every submission is read, classified by intent and urgency, and routed. Routine questions get an immediate reply. Complaints, sales opportunities, and urgent requests go to the right person with a summary and a drafted response. Every interaction is logged. I also go through where a system like this can break in production, so you know what to plan for: • Third-party API failures • Duplicate submissions • A process stopping halfway • Returning contacts • Inquiries written in Amharic Built with n8n, Gemini, Gmail, Telegram, Google Sheets, and Supabase. No custom software, just existing tools connected properly. Architect the business | Automate the work