Success Intelligence Live Demo - Conversational Analytics for Revenue Generating Teams

Join Leah Tillyer and Conor Bowler from MaxContact as they explore how Success Intelligence—our AI-powered conversation analytics solution—transforms contact centre operations through intelligent insights. Learn how our advanced outbound dialling capabilities combined with AI analytics can help your sales and collections teams: Analyse 100% of customer conversations (not just the 2-3% typical with manual QA) Identify missed buying signals and sales opportunities Track objection patterns and handling effectiveness Deliver personalised, data-driven coaching to agents Timestamps: 00:00:04 - Introduction and housekeeping 00:03:20 - MaxContact overview and customer success metrics 00:04:24 - Common challenges in contact centre analytics 00:09:40 - Benchmark statistics for sales performance 00:12:10 - How intelligent listening transforms sales success 00:13:43 - Sentiment analysis capabilities demonstration 00:18:00 - Success Intelligence tools overview 00:19:04 - Tracking objection patterns and handling effectiveness 00:22:56 - Identifying missed buying signals 00:23:56 - Making insights available to agents for self-improvement 00:24:25 - Benefits of personalised coaching 00:27:40 - Data export and integration capabilities 00:28:21 - Industry-specific objection categories 00:29:40 - Information on design partner programs Speakers: Leah Tillyer - Product Marketing Manager, MaxContact Connor Bowler - Principal Product Manager, MaxContact Book a personalised demo to see how our solutions can help your team drive growth and improve operational efficiencies: https://www.maxcontact.com/products/f... #ContactCentre #SalesPerformance #AI #ConversationAnalytics #CallCentreOptimisation