How Quickly You Can Lose a Sale on the Phone | Chairside with Dominate Dental

Welcome to Chairside with Dominate Dental. Where we unpack what actually grows dental practices. Not marketing theory. Real numbers, real stories, and the mistakes that cost practice owners thousands. This episode, we invited our Client Success Manager, Lucy, onto the pod. Together, we dissected a real-life mystery shop call from one of our clients, to uncover the problems within their sales process and to identify how this client lost £3,500 in just 45 seconds. ••••••••••••••••••••••••••••••••••••••••­­­••••••••••• DISCLAIMER The call featured in this episode is a reconstructed conversation created for training and educational purposes only. The enquiry from "patient" was a fictional enquiry created by our Client Success Manager, Lucy, to demonstrate how a typical patient enquiry may be handled, although the practice response was real. No real client, patient or personal information has been shared in this recording. Any private or identifying information has been removed or redacted, and the voice used in the recording has been changed to protect privacy. This has been renconstructed solely to demonstrate the processes and principles discussed in this episode. ••••••••••••••••••••••••••••••••••••••••­­­••••••••••• Where to find us Hit the subscribe button and the notification bell so you don’t miss a single one of our episodes ➡️    / @dominate_dental   📸 INSTAGRAM:   / dominate_dental   🤳TIKTOK:   / dominate_dental   ••••••••••••••••••••••••••••••••••••••••­­­••••••••••• Timestamps 00:00 Intro 00:24 Meet Lucy Our Client Success Manager 01:48 Why We Mystery Shop Our Clients 03:23 What We're Looking For On Mystery Shop Calls 05:26 Our Approach To Training Clients In Sales 08:55 Finding The Right Sales Team 09:48 Listen To A REAL Dominate Dental Mystery Shop Call 12:50 Discecting The Mystery Shop Call 25:09 We Just Bought Your Dental Practice