Third-Party Harassment: Where the Risk Sits and What Organisations Need to Act On | Webinar

On 30 October 2026, employers become liable when a customer, client, patient or member of the public harasses one of their people, unless they can show they took all reasonable steps to prevent it. Many organisations have not yet assessed where that risk sits in their business, and there is no official checklist to follow. In this webinar, Gemma McCall, CEO and Co-Founder of Culture Shift, is joined by Andrew Davidson, Head of Employment at HF, and Danielle Oliver, Senior Associate at HF. They explain what the new third-party harassment duty means in practice, how it differs from the current position under the Equality Act, and what employers need to do now to demonstrate compliance. You will learn: What the new third-party harassment duty involves in practice, and what you need to implement to demonstrate compliance What "all reasonable steps" means from a legal standpoint, and where employers are most likely to be exposed Where third-party harassment risk typically sits, including customer-facing roles, lone working, events, and other higher-exposure settings The practical steps to pressure-test your organisational readiness, from risk assessments and third-party expectations to staff training and accessible reporting routes. If your people deal with customers, clients or the public, this change affects you. Download the Third-Party Harassment Toolkit: https://culture-shift.co.uk/resources... Book a Report + Support demo: https://culture-shift.co.uk/book-a-demo Follow us on social media Linkedin: https://www.linkedin.com/company/cult... Twitter: https://twitter.com/UKCultureShift?s=...