The Human Layer: Episode 4 | Jessica Huellmantel: Building Customer Relationships That Last

What does it take to build lasting customer relationships in cybersecurity? In Episode 4 of _SilverSky: The Human Layer_, host _Bruce Wirt_, Chief Revenue Officer at SilverSky, sits down with _Jessica Huellmantel_, a customer success leader who has spent more than 21 years growing alongside SilverSky and its customers. Jessica shares her journey from becoming the company’s first Technical Account Manager to helping lead customer success and account management today. The conversation explores what it means to earn trust over time, support customers through change, and keep relationships personal as an organization grows. Bruce and Jessica discuss why listening is the foundation of meaningful customer conversations, how SilverSky’s customer success team is expanding to create more connection and visibility, and why the best opportunities come from understanding the customer’s real needs, not pushing a product. They also step outside of work to talk about Jessica’s two golden retrievers, her daily walking goal, and life as a proud mom of two sons, including a high school football kicker with college aspirations. Whether you are a SilverSky customer, partner, or employee, this episode offers a closer look at the people, relationships, and care behind the customer experience. In this episode: Jessica’s 21-year journey with SilverSky Building long-term customer relationships Listening before recommending a solution Growing customer success without losing the personal connection Leadership, training, and supporting a growing team Life outside of work, from golden retrievers to college football goals The human side of customer success Take SilverSky’s free Cyber Maturity Assessment at http://SilverSky.com and learn how your organization can strengthen its security and compliance posture. Helpful Links: https://silversky.com/ https://cyber-maturity.com/p/silversky   / silversky   Subscribe to SilverSky: The Human Layer on your preferred podcast platform.