Shared Services Conference 2022 - Panel Discussion - Delivering at the Top: A Leadership Perspective

GBS leaders play a critical role in navigating the complex stakeholder environments they serve . With the promise of immediate cost savings, productivity efficiencies, technology consolidation, and process digitisation there is increasing pressure on GBS organisations to deliver value across the enterprise. Leaders need to build confidence in the GBS vision and capability to justify their remit and exponential growth. Confident, creative, and considered leadership is fundamental to building trust in the GBS model and increasing its mandate across functions, processes and geographies. Key discussion points include: Experiences and challenges of being a GBS leader Building partnerships across the organisation to create more influence and impact Expanding the remit and capabilities in shared services, using technology as an enabler Inspiring teams and motivating others to drive an extraordinary experience