CSM4 1 Продукты и услуги

Learn the fundamentals of ServiceNow CSM Product and Product Models with a practical walkthrough. In this tutorial, we explain what a product is, the difference between tangible and intangible products, and how tangible products can be classified as durable and non-durable. We then dive into ServiceNow Product Models, including hardware models, service models, contract models, consumable models, and product model characteristics. The tutorial also demonstrates how to create a hardware product model, define a product model characteristic, add choices such as HD and 4K, and associate the characteristic with a specific product model. In the practical demonstration, we use a Calico streaming device example to understand how a new hardware model and its video-resolution characteristic can be represented in ServiceNow CSM. If you're learning ServiceNow CSM, Product Management, Product Models, or Customer Service Management, this tutorial provides a foundation for understanding how these concepts work from both a functional and practical perspective. Subscribe for more ServiceNow tutorials, CSM concepts, practical demonstrations, and ServiceNow development content. Note: The provided transcript does not contain actual video timestamps, so exact clickable chapter timings cannot be reliably generated without the video or timestamped transcript. Hashtags: #ServiceNow #ServiceNowCSM #ServiceNowTutorial #ProductModel #ServiceNowCSMTraining #CustomerServiceManagement #ServiceNowProductManagement #ServiceNowDeveloper #ServiceNowLearning #CSM