Pressure-Testing AI Collections: Settlements, Consent & Channels

Senior creditors question the Kompato case study: how the AI handles settlement negotiation and warm transfers, the placement tier and comparison agencies, whether the bot starts at the settlement floor, how the 80% kept-promise rate is measured, Spanish-language support, how channels are chosen and rescored, TCPA consent for artificial voice, and working with debt settlement companies. Part 2 of 3 from the Collections Executive Community (CEC) session on February 23, 2026. The CEC is a vendor-free peer forum for senior collections and accounts receivable management executives, hosted by Scott Hamilton of ARM Tech Advisors. https://armtechadvisors.com