Breakfast With... Adrien Clement 🥐 : Turning a Financial Giant Into a Digital Engine

How do you transform Mobilize Financial Services into a Digital Leader? 🚗 Discover how this automotive finance giant, generating a quarter of Renault Group’s revenue, successfully drives a deep, multi-country digital transformation to boost customer experience. In this new episode of Breakfast with 🥐, Adrien Clement, Global Head of Digital Customer Journey at Mobilize Financial Services, shares his experience with Charlotte Stril, Chief Growth Officer at QuickSign. On the menu: ☕Behind the scenes of a major player in auto financing ☕Rolling out digital projects across multiple countries: a technological challenge... but above all, a human one ☕ The ultimate goal: streamlining the customer journey on a global scale 00:00 - Introduction: Adrien Clement’s journey & Mobilize Financial Services 05:30 - A digital project with a code name 07:20 - Leading local teams towards greater harmonization 09:59 - A clear goal: optimizing the customer experience across countries 13:36 - How to lead the digital transformation of a giant despite Its legacy 15:27 - AI as a transformation accelerator 17:20 - MFS is driving the internationalization of Renault Group