This is New Public Management, and its implications for public sector reform and devolution.

As we search for better ways of designing the public sector Caroline Slocock uncovers some essential keys to help us. Caroline was part of the creation of current New Public Management (NPM) thinking as a senior civil servant working for the Thatcher and Blair governments. She describes the creation of NPM and the implications for public sector reform and devolution today. Caroline Slocock explains that its original aim was to deliver efficiency and value for money through devices such as competition and targets, and reflects on how NPM has in fact achieved the reverse. Policy makers and public sector managers in so many countries now recognise that their public services are far from perfect. And in the UK Andy Burnham has declared that Thatchers approaches were wrong. These are characterised by poor cross-collaboration, and a ‘revolving door’ for people experiencing complex issues, where they are commonly passed poorly from one service to another. Too often people never get the joined up support they need. This is evident in the rises in demand over the past decade, and increasing costs whilst service provision drops. The impact on the UK National Health Service has now reached breaking point. Caroline, talking to John Mortimer, who is an expert on redesigning services using Relational approaches. They discuss ways to achieve reform to provide truly effective and efficient services using systemic examples. This results in reduced demand, lower costs and better outcomes. It would be great to hear about your thoughts on new public management in the comments. This is the case study in the video above, explained in further detail    • A relational integrated systemic approach ...   This is what replaces NPM, highlighting what a reformed public sector could look like hhttps://www.improconsult.co.uk/relati... Case studies of what relational design of public services looks like https://www.improconsult.co.uk/system... Caroline Slocock wrote a book about her experiences 'People Like Us: Margaret Thatcher and Me' Lastly, a framework around how to move on from NPM, to Human Learning Systems https://www.improconsult.co.uk/human-...