Complaints Handling | RICS APC Revision

Overview of the Complaints Handling document for the RICS APC Final Interview, particularly looking at minimising complaints, actions after receiving a complaint, and professional indemnity insurance. This falls under the mandatory competencies Ethics, Rules of Conduct and Professionalism and Client Care. Link to my sources and questions: https://docs.google.com/spreadsheets/... https://docs.google.com/spreadsheets/... Link to my social media Facebook -   / bldgonmymind   Instagram -   / bldgonmymind   Twitter -   / bldgonmymind   Email - bldgonmymind@gmail.com Timestamps: 00:00 - Introduction 00:55 - Minimising complaints 01:22 - Complaints Handling Procedure (CHP) 02:17 - Receiving a complaint 04:21 - Escalation 05:10 - Professional Indemnity Insurance (PII) 06:20 - Conclusion #rics #complaintshandling #apcrevision