Dynamics 365 Contact Center Explained: Features, Licensing and Use Cases

MVP Chris Goodwill, Strategic Partner Manager and Solution Specialist delves into the implications, use cases, and future possibilities of Dynamics 365 Contact Center. 🔘 The evolution of Dynamics 365 Contact Center from its roots in Dynamics CRM 🔘 How Dynamics 365 Contact Center leverages Azure Communication Services and integrates with Microsoft's existing platforms, providing a seamless omnichannel experience 🔘 Navigating the complexities of Dynamics licensing and deployment 🔘 How AI is being leveraged to add features such as self-service, AI-driven insights and smooth interactions 🔘 Real-world applications and success stories in organisations that have adopted Dynamics 365 Contact Center, including Lenovo and Virgin Money