Recognising Risk and Improving Patient Safety - Mildred's Story

Patient Safety - Mildred's Story Mildred's Story was produced to form part of a 'Recognising Risk and Improving Patient Safety' course. The course takes a novel approach to educating healthcare professionals about the importance of non-clinical skills, behaviour and attitudes in assuring patient safety. It draws upon the experiences of patients within healthcare settings, and knowledge gained from other high-risk industries, to develop a strategy enabling healthcare workers to critically appraise and intervene in the development of patient risk. Mildred's Story has been reconstructed from the actual experiences of a number of patients. Part One (Mildred's Flat) Introductory/Exemplary Care Part Two (A & E Department) Situational Awareness Part Three (Care of the Elderly Ward) Communication Part Four (Outside Theatre) Leadership Part Five (Recovery Room) Empowerment Part Six (Orthopaedic Ward) Empowerment The film was produced with financial assistance from the National Patient Safety Agency. It was directed and filmed by University of Leicester ITS-Multimedia Services and written by Paul Allsop, Steve Overton, Nicole Stewart and Paul Stewart.