The Weekly Recap - Oct 26, 2026

In this weekly recap video, host Mike Simmons reviews IT support performance metrics, addresses recurring technical issues, and provides practical troubleshooting steps for managed school devices. 📌 TIMESTAMPS 0:00 - Introduction & Performance Overview (Response & Resolution Metrics) 1:12 - Incident Spotlight & Pivot to Device Issues 2:00 - Chromebook Troubleshooting Overview 3:20 - Step 1: Checking & Clearing Device Sync Data 5:43 - Step 2: Purging Browsing Data & Browser Reset 6:22 - Step 3: Managing & Removing Faulty Browser Extensions 8:15 - Google Admin Console: Managing Profiles & Device Wipes 9:57 - Outro & Final Wrap-Up 🔑 KEY HIGHLIGHTS & TROUBLESHOOTING STEPS • Performance Overview (0:00): A review of support team benchmarks, evaluating average response times, ticket resolution speeds, and positive customer feedback trends. • Incident Spotlight (1:12): A brief recap of a local news segment used to transition into resolving recurring hardware and software complaints across the fleet. • Chromebook Troubleshooting Guide (2:00): Actionable steps to clear persistent ChromeOS errors, including wiping cloud sync data (3:20), performing a clean browser reset (5:43), and disabling conflicting extensions (6:22). • Device Management in Google Admin (8:15): Best practices for navigating the Google Admin Console to remotely wipe devices and clear corrupt local profiles causing software conflicts. #ITSupport #EdTech #GoogleAdmin #Chromebooks #TechRecap #HelpDesk #Troubleshooting #ChromeOS