Go-Live Done? The Real Pressure Starts Now, Hypercare

A project can be delivered on time, within budget, and with all requirements completed — and still fail after go-live. Why? Because production introduces something project teams cannot fully simulate: real users, real data, real pressure, real dependencies, and real business consequences. In this 40-minute live session, we’ll explore Hypercare from the moment a project is misunderstood through delivery, go-live, production incidents, ownership conflicts, and finally the transition into stable BAU operations. We’ll discuss: Why Hypercare is often misunderstood What actually changes after go-live Why “the project is delivered” does not mean “the project is successful” Who should own Hypercare TPM, Engineering, Product, QA, Support and Business responsibilities Severity, priority and business impact Incident management during Hypercare Why small production issues can become major business problems How communication breaks down during critical incidents What a good Hypercare operating model looks like When Hypercare should end How TPMs can demonstrate leadership during Hypercare The goal is simple: Don't treat Hypercare as the cleanup phase. Treat it as the transition from building the product to proving that it actually works for the business.