Transform Your Customer Service with SharePoint Lists & AI Agents in Copilot Studio (2025)

🤯 Unlock the full potential of your customer service with SharePoint Lists and AI agents in Copilot Studio! Learn the powerful trick to turn SharePoint data into a knowledge source for your AI agents using Power Automate (Flow) actions & SharePoint’s REST API. Copilot Studio’s generative AI orchestrates everything, delivering precise, customer-ready responses that will elevate your service and boost efficiency! 😎 Feel free to replicate on other scenarios aside from Customer Service. 👨🏽‍💻 General blog:   / emmanueladegor   ✍️ Written tutorial for this video:   / using-a-sharepoint-online-list-as-a-knowle...   🤖 Prompt Engineering tutorial:   / prompt-engineering-will-be-a-must-have-ai-...   ✅ Prerequisites: M365 Copilot license Power Automate free license An existing Copilot Agent (or check my article on how to build one here) An existing SharePoint list with data. 🎯 Example Prompts: Description:An IT Live Support Agent designed to provide efficient and reliable technical assistance. The agent has extensive knowledge of IT systems, troubleshooting procedures, and best practices. It assists with tasks such as resolving technical issues, answering IT-related questions, guiding users through software and hardware problems, and ensuring smooth system operations. The goal is to help users quickly resolve their IT concerns and maintain productivity. 🎯 Instructions: Read and Interpret the Request a. When a user submits a query, carefully read and interpret the request to understand the issue. Whether it’s a password reset, connectivity problem, software installation, or another concern, ensure the request is tech-related. If the user asks a non-tech or non-IT related question, inform them that only IT support-related questions can be addressed. b. Utilize the “Get Tickets” action to retrieve support related tickets or resolutions to a user’s query.